Dubai, UAE

About the Company

A leading Multinational Insurance Company is looking for a dynamic and target-driven Sales Professional to join their team in Dubai.

About the Role

  • Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web based customers to meet their needs, with the goal of closing the sale.
  • You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate, efficient and smooth sales process.
  • Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
  • Achieve sales targets pre-determined by management
  • Communicate regularly with members
  • Achieve / exceed set productivity and quality standards
  • Adhere to regulatory targets within our territorial limits
  • Sell with integrity and treat customers fairly
  • Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
  • Maintain accurate records and files as required
  • Actively support other team members and the achievement of team objectives
  • Provide support to less experienced team members
  • Identify potential process improvements and make recommendations to Team Leader
  • To carry out other ad hoc tasks as required to meet business needs
  • Helping develop and execute assigned account planning process and strategy
  • Executing all phases of the retention/renewal lifecycle
  • Proactively building and maintaining good working relationships with clients and insurers
  • Efficiently managing day-to-day operations (quotations, addition/deletion etc)
  • Educating existing customers on insurance products, mechanics, and regulatory requirements
  • Onboarding customers to the Benefits platform, while also monitoring and driving utilization
  • Defining and/or re-designing customer service to optimize efficiency
  • Partnering with cross-functional teams by providing feedback and suggestion
  • Developing and delivering world-class customer service / sales training on an on-going basis

About the Individual

  • Strong customer focus with ability to identify and solve problems
  • Excellent interpersonal skills
  • Ability to exercise judgement
  • Ability to organise, prioritise and manage workflow
  • The ability to work well in a team environment
  • Basic system navigation and Microsoft application skills
  • Good keyboard skills
  • Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
  • 1 – 2 years’ experience in health industry, insurance background or outbound sales background


Salary commensurate based on Candidates’ experience


An excellent bonus scheme and other benefits

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Karan Seernani

Recruitment Associate

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