GLOBAL SALES EXECUTIVE – NATIVE GERMAN SPEAKERS

A leading Multinational Insurance Company is looking for a dynamic and target-driven Sales Professional to join their team in Dubai.

• Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web based customers to meet their needs, with the goal of closing the sale.
• You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate, efficient and smooth sales process.
• Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
• Achieve sales targets pre-determined by management
• Communicate regularly with members
• Achieve / exceed set productivity and quality standards
• Adhere to regulatory targets within our territorial limits
• Sell with integrity and treat customers fairly
• Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
• Maintain accurate records and files as required
• Actively support other team members and the achievement of team objectives
• Provide support to less experienced team members
• Identify potential process improvements and make recommendations to Team Leader
• To carry out other ad hoc tasks as required to meet business needs
• Helping develop and execute assigned account planning process and strategy
• Executing all phases of the retention/renewal lifecycle
• Proactively building and maintaining good working relationships with clients and insurers
• Efficiently managing day-to-day operations (quotations, addition/deletion etc)
• Educating existing customers on insurance products, mechanics, and regulatory requirements
• Onboarding customers to the Benefits platform, while also monitoring and driving utilization
• Defining and/or re-designing customer service to optimize efficiency
• Partnering with cross-functional teams by providing feedback and suggestion
• Developing and delivering world-class customer service / sales training on an on-going basis

• Strong customer focus with ability to identify and solve problems
• Excellent interpersonal skills
• Ability to exercise judgement
• Ability to organise, prioritise and manage workflow
• The ability to work well in a team environment
• Basic system navigation and Microsoft application skills
• Good keyboard skills
• Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
• 1 – 2 years’ experience in health industry, insurance background or outbound sales background

Salary commensurate based on Candidates’ experience

An excellent bonus scheme and other benefits