GLOBAL SALES EXECUTIVE
Dubai, UAE
About the Company
A leading Multinational Insurance Company is looking for a dynamic and target-driven Sales Professional to join their team in Dubai.
About the Role
- Reporting to the Telesales Manager, you will be responsible for handling incoming queries from web based customers to meet their needs, with the goal of closing the sale.
- You will also be responsible for generating sales through outbound calls to leads generated via the web-site and work to problem solve and ensure an accurate, efficient and smooth sales process.
- Respond to all customer inbound & Internet enquiries relating to eligibility, plan benefit coverage, policy terms and conditions and strive for first call resolution
- Achieve sales targets pre-determined by management
- Communicate regularly with members
- Achieve / exceed set productivity and quality standards
- Adhere to regulatory targets within our territorial limits
- Sell with integrity and treat customers fairly
- Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues
- Maintain accurate records and files as required
- Actively support other team members and the achievement of team objectives
- Provide support to less experienced team members
- Identify potential process improvements and make recommendations to Team Leader
- To carry out other ad hoc tasks as required to meet business needs
- Helping develop and execute assigned account planning process and strategy
- Executing all phases of the retention/renewal lifecycle
- Proactively building and maintaining good working relationships with clients and insurers
- Efficiently managing day-to-day operations (quotations, addition/deletion etc)
- Educating existing customers on insurance products, mechanics, and regulatory requirements
- Onboarding customers to the Benefits platform, while also monitoring and driving utilization
- Defining and/or re-designing customer service to optimize efficiency
- Partnering with cross-functional teams by providing feedback and suggestion
- Developing and delivering world-class customer service / sales training on an on-going basis
About the Individual
- Strong customer focus with ability to identify and solve problems
- Excellent interpersonal skills
- Ability to exercise judgement
- Ability to organise, prioritise and manage workflow
- The ability to work well in a team environment
- Basic system navigation and Microsoft application skills
- Good keyboard skills
- Proven track record in telemarketing insurance sales inbound and outbound, ideally in an advised sales process
- 1 – 2 years’ experience in health industry, insurance background or outbound sales background
Salary
Salary commensurate based on Candidates’ experience
Benefits
An excellent bonus scheme and other benefits

Karan Seernani
Recruitment Associate