HEAD OF RETAIL

Dubai, UAE

About the Company

A reputed Insurance Company in Dubai, is looking for an experienced Retail Insurance Professional to lead the growth of the Retail channel, including Online, Digital and Telesales.

About the Role

  • Create and execute a market leading strategy for all future retail activities; maintain current knowledge of the market place, competitors and trends.
  • Coordinate IT, Operations, UW and Finance to build Retail platforms in order to deliver agreed sales targets.
  • Develop and implement a Direct to Consumer (Direct Marketing and Internet) strategy in partnership with Distribution (particularly Bancassurance) and support functions.
  • Identify, develop and deploy Direct to Consumer (Retail) sales and distribution standards, processes, selling techniques and best practice.
  • Be a source of continuous improvement, innovation, learning and education across the Distribution business.
  • Design a Retail road map and partner with all Product Functions and Management to ensure Retail strategy is well executed to achieve agreed targets.
  • Ensure the implementation of Retail key processes: Partnership Development, Digital Strategy, Telemarketing Management, Campaign Management, CRM, Business Intelligence, Customer On boarding and Retention, aligning technical and human resources in order to build strong Retail platforms.
  • Build a Retail Scorecard that allows the measurement and monitoring of Retail performance at campaign, products, channels level.
  • Partner with central Marketing team and Customer Experience, to work out and implement a Retail brand road-map which would include ATL, BTL and strategic marketing efforts in various degrees.
  • Accelerate the implementation of Outbound Telemarketing especially with Bancassurance channel whilst exploring alternative distribution through Internet and Inbound.
  • Initiate a customer first culture across functions to ensure optimal service to the Retail customer base and stake holders.
  • Influence and support the retail element of the annual budget process ensuring understanding and buy in from the operations team.
  • Constantly review financial data and support the Management in providing realistic input into the sales budgets.
  • Take decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources.
  • Translate the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit; identify and optimize promotional opportunities ensuring these are coordinated with wider promotions and campaigns.
  • Proactively manage and review the performance and progress of Relationship Manager and their regions, sets objectives and targets; works with the Training Manager to develop individual training plans for the team.
  • Instigate the creation of procedures and systems to maximize client onboarding and retention.
  • Regularly produce and present a range of financial/non financial reports for the Management as required
  • Defines the tactics that realizes the business strategy for the retail team
  • Active participation in the strategic direction and development of the company, participates in the decision making process for new initiatives, projects and procedures.

About the Individual

  • Bachelor’s degree in Insurance, Business Administration or equivalent
  • CII/ ACII Certification preferred
  • Influencing and negotiation skills.
  • Solutions Oriented and decisive by nature.
  • Excellent organization skills, able to prioritize
  • Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. Volume vs Price.
  • Visible leadership skills – motivate others to achieve.

Salary

Salary commensurate based on Candidates’ experience

Benefits

An excellent bonus scheme and other benefits

Clifford

Clifford Morris

Account Manager

  • SHARE: